top of page

We are ready and here to help.

Choose an option below to get started.

We're here to help

Looking for a document? Find a TDS or SDS for one of our products.

SEARCH DOCUMENTS

Find a document

Call our friendly support team between the hours of 8am - 4:30pm AEST.

CALL (02) 9673 1322

Give us a call

Send us an email enquiry through our website contact form.

ENQUIRE NOW

Send an email

Manage your account, order stock, download invoices & more.

CLIENT CONNECT

Online Ordering

Privacy Policy of CW Brands PTY LTD

Overview

At CW Brands PTY LTD, we prioritize your privacy. This policy outlines the data we collect, how it's used, and your rights in relation to that data. We strongly recommend reading this policy in its entirety.

Data We Collect

When you use our website and services, we may collect the following data:

  • General customer data (e.g., name, email, customer number)

  • Usage data (e.g., IP addresses, browsing behavior on our website)

How We Use Your Data

  1. Customer Service and Support: To offer you customer support and answer any inquiries.

  2. Communications: If you've opted-in, we may send you newsletters or promotional materials. You can unsubscribe at any time by following the instructions in these communications.

  3. Improvements: To improve our website and services based on the usage data we collect.

  4. Legal Purposes: Where necessary, to comply with legal obligations or in connection with a legal claim, such as preserving evidence or enforcing our terms.

Third-party Services

WIX Chat

We employ WIX Chat for customer support and interactions. WIX Chat is GDPR compliant. More details can be found in WIX Chat's privacy policy.

Mailchimp

For email communications, we use Mailchimp. They manage email addresses and send out emails on our behalf. Their standard privacy policies ensure user data is respected and protected.

Google reCAPTCHA

We use Google reCAPTCHA on some of our forms to prevent spam. It helps identify human users and differentiate them from automated scripts.

Consent Log

Our website maintains a consent log that tracks visitors' interactions with data collection consents. The log contains details such as the visitor's IP address, device used, and the date & time of their consent.

Note: Not all website elements collect user consent, including some third-party apps and custom code. Visitors can always view or reset their consents by contacting our support.

Users' Rights

  1. View and Modify: You have the right to view your data and request modifications.

  2. Consent Withdrawal: If you've given consent for certain data processing, you have the right to withdraw it.

  3. Data Portability: You may request a copy of the data we hold about you.

  4. Erasure: Under specific conditions, you can request the deletion of your data.

For any of the above requests, please contact us at support@cwbrands.com.au.

Updates to This Policy

We may update this policy based on technological changes or legal requirements. It's advised to periodically review this policy for any updates.

Geographic Scope

This policy applies to users in Australia. We currently do not cater to EU residents.

Contact

For questions about this policy or our data practices, please email support@cwbrands.com.au.


This policy was updated on the 18/08/2023.

bottom of page